Support and methods

Access provides its customers with a technical infrastructure that complies with European standards and is adapted to the requirements and constraints of each activity

  • Solutions that allow you to manage multi-channel services.
  • Functionalities that guarantee maximum monitoring and transparency and real performance support (remote listening, recording, IVR, reporting, etc.)
  • Total flexibility in terms of alignment with customer needs (access to customer databases, interfacing, VPN access, extranet development, etc.)
  • Data processing in accordance with current regulations (CNIL, RGDP, 09-08 CNDP…).
  • Standardized management processes that meet business standards (ISO 9001, PCIDSS).
  • Continuity of service ensured by redundancy of links and equipment and by our technical safety devices.