Service desk
Your expectations:
Through the standardization of exchanges, the permanent control of processing compliance, the control of processing and closing times for each task, the exhaustiveness of reporting and escalation.
By adapting resources without constraint and proactively to the seasonality of your activity, freeing your internal teams from time-consuming and low value-added tasks.
By controlling the quality and speed of your treatment, by providing advice and positioning.
By having monthly barometers that guarantee the quality and compliance of all contacts and a permanent measurement of your customers’ satisfaction.
Our job? to guarantee your customers the best possible use of the service they have purchased!
The various activities provided in technical assistance have enabled us to develop over the past few years a real expertise on value-added projects on the European market.
Our technical teams are able to work on N1 or N2 activities, on BtoB or BtoC targets (brand distributors or consumers) multilingual and multi-channel (voice, chat, mail, RS).
Our high standards in the choice of profiles and the privileged conditions we offer them allow us to provide your customers with stable (and therefore competent) and motivated teams (able to convey the best image and guarantee an impeccable customer experience).
Sectors and areas of intervention
- Consumer electronics
- Real Estate
- Prepaid telephony
- Information technology
- Telephony
- Printing equipment
Business lines
- Technical information
- User and distributor support
- Service Front
Copyright © 2019 Access Téléservices
- Headquarter
N° 37 angle avenue de France et rue Melouya,
Agdal, Rabat MAROC