Fichier 8

Telesales BtoB / BPO

Your expectations:

By benefiting from the expertise of our operational teams (more than 100 BtoB experts) and from efficient performance management.

By adapting without constraint and with controlled deadlines the necessary resources to your objectives, to your wishes for scalability or to the seasonality of your activity.

By accurately identifying the costs of each process, limiting internal fixed costs and varying costs according to your real needs. By benefiting from performance-based business models

By having monthly barometers that guarantee the quality of your customer journey and the legal and regulatory compliance of outsourced activities.

Increase responsiveness, limit internal social risk and resistance to change.

Refocus your internal resources on high value-added tasks.

Our BtoB division has been working for more than 12 years on various customer relationship management solutions .
Our BPO solutions, which go beyond the simple outsourcing of tasks, allow you to manage your entire business process:
From making contact to scheduling delivery or installation, from feasibility study to sending an estimate, from negotiation to signing a contract or managing your after-sales service: our sales and backoffice teams know how to adhere to our customers’ strategic objectives and invest themselves at all times to guarantee a successful customer experience.

Business lines

  • BPO: global business process outsourcing
  • Conquest
  • Loyalty / reactivation / retention /churn
  • Cross and up selling
  • Network animation
  • Lead detection

Sectors and areas of intervention

  • Press
  • Telecom
  • Printing / reprography solutions
  • Interim