Telesales BtoB / BPO

Your expectations:

Develop your turnover and achieve your strategic objectives:

By benefiting from the expertise of our operational teams (more than 100 BtoB experts) and from efficient performance management.

Gain flexibility:

By adapting without constraint and with controlled deadlines the necessary resources to your objectives, to your wishes for scalability or to the seasonality of your activity.

Optimize your management costs:

By accurately identifying the costs of each process, limiting internal fixed costs and varying costs according to your real needs. By benefiting from performance-based business models

Control the quality and compliance of outsourced tasks:

By having monthly barometers that guarantee the quality of your customer journey and the legal and regulatory compliance of outsourced activities.

Enjoy flexibility:

Increase responsiveness, limit internal social risk and resistance to change.

Improve efficiency:

Refocus your internal resources on high value-added tasks.

Our BtoB division has been working for more than 12 years on various customer relationship management solutions .
Our BPO solutions, which go beyond the simple outsourcing of tasks, allow you to manage your entire business process:
From making contact to scheduling delivery or installation, from feasibility study to sending an estimate, from negotiation to signing a contract or managing your after-sales service: our sales and backoffice teams know how to adhere to our customers’ strategic objectives and invest themselves at all times to guarantee a successful customer experience.

Business lines

BPO: global business process outsourcing
Conquest
Loyalty / reactivation / retention /churn
Cross and up selling
Network animation
Lead detection

Sectors and areas of intervention

Press
Telecom
Printing / reprography solutions
Interim